Job Title: Collection Clerk (NO Medical)
Pay Rate: $23-$28 per hr.
Location: SANTA FE SPRINGS
Schedule: Monday - Friday, 8am-5pm
Type: Temp 3 months to cover a FMLA
Office: 100 % on site, casual attire, only about 10 people in the office at any given time.

Duties:
* Contacts customer by telephone or e-mail and confers to determine reason for overdue payments; reviews terms of sales, service or credit contract with customer.
* Requests information on issues that are preventing payment and updates all conversations in the Epicor collection notes.
* Works from aging report to reduce past due balances.
* Reviews collection reports to ascertain status of collections and balances outstanding.
* Records information about financial status of customer and status of collection efforts
* Ensures unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customer.
* Is able to escalate difficult collections to Supervisor and/or Manager for assistance and resolution. Can also escalate within the customers business in order to obtain payment information
* Initiates appropriate follow-up action on mail and e-mail returned as undeliverable.
* Occasionally makes payment arrangements for customers unable to meet original purchase terms.
* Participates in Account Past Due Meetings and reports status of all delinquent accounts assigned.
* Re-directs inquiries and disputes to the appropriate department(s) for resolution
* Works closely with internal customers (ie: Customer Service / Sales / Shipping depts) to identify problem transactions.
May recommend credit hold to Manager on pending orders if invoices age 30 days beyond terms

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.